I ask a lot of questions. I always have. It must have driven my parents crazy when I was young, but now my curiosity works well for me. I’m not afraid to hear the words “no” when I ask questions because every once and a while I hear “yes”.
“Do you accept competitors’ coupons?”
“Can you give me a bulk rate discount?”
“I want to order through your company, but I don’t want to pay shipping. Is there a free shipping code you could give me?”
“Would you be willing to knock an extra 10% off of the price?”
“Will you match competitors’ prices?”
Ask the question and then be silent. Silence is an excellent negotiating tool because it tends to make people a little uncomfortable. Don’t hem and haw over the details. Ask a simple question. If they say “no”, you can then follow up with another negotiation or question. For example, my next question might be, “Then, can I speak with your manager or the store owner to ask that person?” Sometimes going a step above, to the person who actually has the power to make the decision, will prove helpful.
Also, don’t be a jerk. When you come across as haughty, rude, or Miss Smarty-Pants, you’ll be much less likely to get what you want.